Safeguarding of Funds

When funds are posted to your account, in line with regulatory requirements, the regulated payment/e-money institutions who we work with safeguard your funds.

This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner e-money/payment institutions’, or our, insolvency.

Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money/payments partners at a particular point in time, please do not hesitate to contact us.

CurrencyTransfer provides platform access to an international payment network. All regulated payment services are powered by Payment Partners and full details of the regulatory permissions, the geographical footprint and the company complaints policies can be found here. Any transaction booked via the CurrencyTransfer platform is contracting directly with a clearly identified regulated Payment Partner. Whichever Payment Partner a client may deal with, all client funds remain within the regulated environment throughout the payment lifecycle. CurrencyTransfer does not touch client funds at any point of any transaction.